Questions - Answers

IS MY DATA CONFIDENTIAL? Yes, absolutely. There is no unauthorized access to your applicant or company data! Other than yourself, the only individuals having access to your data are the Nationwide Screening and E.S.A.G., Inc. employees who are processing your work, (and they are only aware of the applicant data, not the related company), key managers within our system, and authorized technical support and administrators of the ClearStar Network.

HOW IS MY SITE SECURED? Each site is secured with a VeriSign 128-bit Digital Certificate. Our network configuration and strong password methodology helps to ensure a secure and confidential site.

DEMO 

CAN I USE NETSCAPE OR ANOTHER BROWSER OTHER THAN INTERNET EXPLORER? No. The ClearStar Network supports Internet Explorer 4.0 or higher with 128-bit LLS. Internet Explorer 5.5 is recommended.

HOW IS MY DATA PROTECTED AGAINST SYSTEM FAILURES? The ClearStar Network has been designed to minimize against network, power, and hardware interruptions. All servers are located within a Data Center with full battery and generator power backups. All databases and system information are backed up on a daily basis, to insure minimum data loss in the event a failure occurs.

HOW QUICKLY WILL I BE ABLE TO CONDUCT BUSINESS ON THE SITE? Upon receipt of the signed agreement the site is created within one-half hour. Login and passwords are created and forwarded. At that time all searches become available with the exception of those forwarded from the credit bureaus. These searches will become available within 24 hours (usually less) due to requirements of the bureaus themselves.

WHAT ABOUT TRAINING AND SUPPORT? This is usually directed by a key individual within your organization after a session with a Nationwide Screening representative. We are happy to train each individual who is given a password from the beginning of the service and including any and all new employees during the period of the service. Customer support is available from 8:00 am to 7:00 pm EST for each legal business day of the year.

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